Purpose of this User Guide
This guide is intended to aid and serve as a “how to” for all users as they enroll in Self Service Password Reset (SSPR).
This same procedure can be used to update your SSPR settings.
Tools and Terms
Self Service Password Reset (SSPR)
Self Service Password Reset (SSPR) is a Microsoft delivered feature that allows an enrolled user the ability to reset their own password.
“Passwords are like underwear: you don’t let people see it, you should change it very often, and you shouldn’t share it with strangers.”
Chris Pirillo
Register for Self-Service Password Reset
- Open your web browser in private mode (for Firefox or Safari) or Incognito Mode (for Chrome) and go to https://aka.ms/ssprsetup
- To sign in, you will need to use the correct email address to initiate the Self-Service Password Reset portal:
Enter your full email address as your username.
For example: someone@gsol.co.za
3. Sign in with your regular password as you normally would.
4. At the Self-Service Password Reset (SSPR) Registration screen, you will be presented with options to set up an Authentication Phone and Authentication Email. You must set up both options.
Instructions on how to set up an authentication phone.
A. Next to Authentication Phone is not configured, click Set it up now.
B. Select South Africa (+27) from the drop-down list, then type your phone number.
C. Click the text me or call me button.
- Text me
- On your phone, you will immediately receive a text message containing a code. On the computer, type the code into the field.
- Click the verify button.
- This action will verify your phone number and return you to the account setup menu to set up or verify additional options.
- Call me
- On your phone, you will immediately receive a phone call asking you to hit the # symbol.
- This action will verify your phone number and return you to the account setup menu to set up or verify additional options.
Instructions on how to set up authentication email.
A. Next to Authentication Email is not configured, click Set it up now
B. Type the email address you want to use as your alternate email address, then click email me.
C. You will immediately receive an email message, containing a code, to the authentication email you entered above.
D. Type the code into the field, then click the Verify
E. This action will verify your email address and return you to the account setup menu to set up or verify additional options.
Please note: In order to successfully register for SSPR, you must set up both recovery options listed in Step 4.
5. Back at the main SSPR registration page, you should now see green circles with checkmarks next to the recovery options you have set up. If everything is verified and accurate, click the Looks Good button to complete your SSPR registration.
6. Now that you have setup SSPR, you can reset your password online.
Use Self-Service Password Reset to Recover Your Account or Change Your Password
With all the passwords we are required to keep in this day and age, it’s a wonder we remember half of them. Password management has become a job and a half…
SSPR aims to simplify the process, allowing the end user, that’s you, to securely reset their own passwords, anytime, anywhere, using the steps below:
a. Open your web browser in private mode (for Firefox or Safari) or Incognito Mode (for Chrome) and go to https://outlook.office365.com/
b. Click Can’t access your account?
c. The next page will require you to enter your email address.
For example: someone@gsol.co.za
Then, complete the Captcha prompt, then click Next.
d. After successfully completing the Captcha, choose the appropriate selection and click Next.
e. You will be prompted to recover your account using one of the authentication methods you configured when you first set up SSPR:
Alternate email
Text/call mobile device
f. When the verification step has been completed, you will see the Choose a New Password screen. Type a new password, confirm the password, then click Finish.
NOTE: Your password must be at least 8 characters long, and cannot be one of the last two passwords you previously used.
A confirmation screen is displayed, letting you know your password has been reset.
Frequently Asked Questions
Your information is protected.
If you enter data for Authentication Phone or Authentication Email, it's not visible in the global
directory. The only people who can see this data are you and your administrators. Only you can see the
answers to your security questions.
You may need to reconfirm your information.
After a period of time, and to ensure you still have the appropriate methods registered, your
administrators will require you to confirm your authentication methods.
Official Microsoft Trouble Shooting Tips
Questions about this document
If you have any questions regarding this user guide, please contact
the GSolutions Help Desk via email, at support@gsol.co.za
